Shipping policy
Where we deliver
We deliver to addresses in the United Kingdom. Mainland Great Britain is covered by the flat rate below. For Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, the Channel Islands and the Scilly Isles please contact us before ordering; large items may need a quotation and a longer transit time. We do not currently ship outside the UK.
Delivery charges
| Order value | Delivery charge |
|---|---|
| Up to £4,999.99 | £274.00 flat rate, regardless of the number of items |
| £5,000.00 and above | Free |
The charge is shown in your basket and at checkout before you pay. The same flat rate applies to accessories, parts and full sauna kits alike, so adding items to an order never increases delivery.
Processing and delivery times
- Order processing: 1 to 3 working days. We check stock, confirm access for large items and prepare the consignment.
- Transit: 3 to 6 working days from dispatch.
- Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm or at the weekend are processed from the next working day.
- Made-to-order and custom saunas have their own lead time, which we confirm in writing before we accept the order.
How large items arrive
Saunas, heaters over 25 kg, steam generators and plunges travel by pallet courier. The courier phones or emails to agree a delivery day. Pallet deliveries are kerbside: the driver brings the goods to the nearest hard-standing point accessible by a pallet truck, not inside the property. Please make sure someone over 18 is available to sign for and inspect the delivery. If access is difficult (narrow lanes, steps, gravel drives) tell us at checkout so we can plan.
Tracking
You receive an email with the tracking reference when the order is dispatched. Smaller accessories are sent by tracked parcel service.
Damaged or missing items
Inspect the packaging before signing. If there is visible damage, sign as "damaged" or refuse the delivery and contact us the same day. Report any damage or shortage within 48 hours of delivery with photographs to sales@saunashopltd.co.uk and we will arrange a replacement or refund at no cost to you. This does not affect your statutory rights.
Failed deliveries
If a booked pallet delivery fails because nobody is available or access was not as described, the courier's re-delivery fee is passed on at cost. We will always tell you the amount before re-booking.
Questions
Sauna Shop Ltd, [Registered office address — to be supplied by Sauna Shop Ltd]. Email sales@saunashopltd.co.uk, phone [Phone number — to be supplied], WhatsApp [WhatsApp number — to be supplied]. Company number [Company number].